General Page – The Hayes Approach

Business Coaching

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The Hayes Advantage • Business Coaching

Business Coaching

Whether you're looking for a business coach, or want to become a coach yourself, we've got you covered.

Join The Coach's Road ↓ Contact Us

Hire a Coach

Think coaching could be what you or your team needs?

One-on-one and team coaching to build stronger leaders, better decisions, and a more engaged organization.

See how it helps ↓

Get Certified

Ready to learn more and become the coach yourself?

The Coach's Road is our WABC™-accredited certification program — earn your Registered Corporate Coach™ credential and DISC Certification.

See The Coach's Road →

How Coaching Helps You

Grow as a leader, one conversation at a time

✓

Increased self-awareness

Understand your strengths and weaknesses.

✓

More confidence

Show up with more certainty in high-stakes conversations.

✓

Emotional intelligence

Read situations and people more accurately.

✓

Learn how to make better decisions

Slow down and think clearly under pressure.

✓

Reduce stress

Build habits and perspective that make the job sustainable.

How Coaching Helps Your Team

A stronger, more engaged organization

More Engaged Team

You will create and support a more engaged team.

Decreased Turnover

Keep your best people longer, and hire less often.

Increased ROI

Stronger returns on your people investment.

Stronger Culture

Shared language and expectations across your team.

Increased Strategic Thinking

Sharper decisions at every level of leadership.

From the Blog

The cost of an unengaged team

Employee Engagement

Are You Still Paying for Apathy?

A closer look at employee engagement and the real, ongoing cost of an unmotivated workforce — and why coaching is one of the highest-ROI ways to fix it.

What Clients Say

A trusted extension of the team

“

Katie Murphy

Founder, Business Leader & Coach

“

They also provided business coaching guiding us through strategic planning and ultimately succession planning including the successful sale of our operating companies. We like to say THA has the 3 Big C's: Competent, Communicative and Caring.

Missy Nicholson

VP Controller, Swafford Transport & Warehouse

“

Things that I have always wanted to do have now become things that are getting done. Life changing decisions are now in my control. And if asked, I would say there is no better feeling.

Davina Anderson

“

Leslie Hayes and her staff are great to work with. Leslie worked with me one-on-one during several meetings. With a wealth of information and experience, she counseled and advised in order to help me address my particular problems with ease.

Janet Aguilar

“

Using The Hayes Approach workshops was a great investment for FUJIFILM! We saw benefits immediately and measured a 169% return on investment after 8 months!

Jean Blair

“

For being able to support your business from the inside, a coach must understand your company and every individual at the same time. Leslie and her team were able to "read" us from day one and support us perfectly in small as well as big topics.

Christoph Schönmetzler

Co-Founder & COO

Ready to bring coaching into your work?

Whether you want a coach for yourself or your team, or you want to become one, there's a path here for you.

The next Coach's Road cohort begins February 2027
864-485-0933
info@thehayesapproach.com

Project Work

bpdigital — Thu, 12 Sep 2024 16:44:08 +0000

The Hayes Approach • Project Work

Focused help for one-off HR projects

Not every need fits an ongoing retainer. When you have a defined project — an audit, a training rollout, a policy rewrite — we can step in for exactly what's needed, then step back out.

See What We Cover ↓ Contact Us

One-Off Projects & Services

Support for specific, time-bound needs

A few of the ways we help teams outside of an ongoing fractional relationship. If you don't see exactly what you're looking for, reach out — most projects are scoped around what your team actually needs.

HR Audits & Compliance Reviews

A ground-up look at policies, files, and practices to flag risk and close gaps.

Training & Development Workshops

Manager and employee training built around the topics your team needs most.

Compensation & Benefits Studies

Market benchmarking and total comp reviews so your offers stay competitive.

Handbook & Policy Projects

New or updated employee handbooks and policies, written in plain language.

Job Description & Org Structure Support

Clear, current job descriptions and org design help as your team grows.

Special Investigations & Employee Relations

Neutral, third-party support for sensitive employee relations situations.

How It Works

A simple, three-step process

Step One

Discovery & Scope

We start with a conversation about what's going on, what "done" looks like, and any deadlines you're working against.

Define the goal & deliverables
Confirm timeline & access needed
Agree on scope up front

Step Two

Focused Delivery

Our team gets to work on exactly what was scoped — no unrelated add-ons, no surprise expansion.

Regular check-ins as work progresses
Draft materials reviewed together
Adjustments made along the way

Step Three

Handoff & Recommendations

You walk away with finished materials plus clear recommendations for what to do next.

Final documents & findings delivered
Plain-language summary of next steps
Option to move into ongoing support

Looking for ongoing support instead?

If what you need is less a one-time project and more a standing partner for HR — day-to-day questions, compliance, employee relations, and more — that's exactly what our Fractional HR Services are built for.

Explore Fractional HR Services

Have a project in mind?

Tell us what you're working on and we'll help you figure out the right scope — whether that's a single project or something ongoing.

864-485-0933

Leadership Development

bpdigital — Thu, 12 Sep 2024 16:43:56 +0000

The Hayes Approach • Academy

You develop your team. Who develops you?

Individual leaders and leadership teams are only as strong as their ability to grow. Our Academy pairs a structured management curriculum with a proprietary leadership framework, built for founder-led and family-owned businesses.

Explore Programs ↓ Contact Us

Why It Matters

Leadership development pays for itself

Improve strategic focus, efficiency, communication, and productivity in as little as a few hours of coaching a year. Most clients see leadership ROI of 500% or more — and that's before you count what it costs to replace a manager who never got the support to succeed.

500–700%+

Typical leadership coaching ROI

169%

ROI reported by one client after just 8 months

1 hr/wk

Is all it takes to start building the habit

Our Programs

Two paths, one goal: leaders who can actually lead

Whether you're building your first-time managers into confident leaders, or giving your existing leadership team a shared language and framework, we have a program built for it.

Management Training

Making the Management Hat Fit

A practical, structured training program for new and first-time managers making the leap from peer to leader. Eight focused sessions cover the real-world skills a manager needs on day one — from hiring and communication to performance and accountability — without the fluff.

8 sessions 1–1.5 hrs each For new & first-time managers

1What is Management and Why Does it Matter?

2Respecting Differences & Valuing Contributions

3Get a Handle on Hiring

4Communication Up, Down, In, and Out

5Conflict Resolution

6Performance Management & Accountability

7Corrective Actions & Separation Discussions

8Mental Health Matters

Get the Full Curriculum

Leadership Framework

Five Essentials: The FEEL™ of a Leader

Leadership can be learned. FEEL™ is THA's proprietary framework for turning any manager into an effective leader — five essential tools every leader needs, and just an hour a week to start building them.

5-tool framework THA proprietary methodology For managers & leadership teams

Create a Vision

Think strategically about where your team is headed.

Communicate the Vision

Get people to actually hear it, and buy in.

Provide Tools

Equip your team to solve problems on their own.

Remove Barriers

Clear what's standing between your people and results.

Hold Accountable

The hardest step — and the one that makes it all stick.

Start with just one hour a week. You'll get the FEEL™ of it before you know it.

Bring FEEL™ to Your Team

Client Results

Real reviews from our clients about tangible results

"We saw benefits immediately and measured a 169% return on investment after 8 months!"

Jean BlairClient

"Leslie Hayes is a phenomenal trainer! She provides invaluable current and relevant information in an engaging and thought provoking format."

Melissa Starker, M.EdClient

"Leslie worked with me one-on-one during several meetings—she counseled and advised in order to help me address my particular problems with ease."

Janet AguilarClient

Ready to develop your leaders?

Whether it's Making the Management Hat Fit, the FEEL™ framework, or figuring out which one your team needs first, let's talk.

864-485-0933 • info@thehayesapproach.com

Fractional HR

bpdigital — Thu, 12 Sep 2024 16:43:48 +0000

Fractional HR Services • Transforming workplaces since 2007

Your complete
solution for all things HR.

A comprehensive HR audit, a collaborative strategic plan, and ongoing fractional HR partnership — built for small and mid-sized organizations that need real HR without a full HR department.

"Transform the world by transforming the workplace."

Founded

2007, Greenville, South Carolina

Collective Experience

225+ years in HR

Who We Serve

All businesses — specializing in founder-led, family-owned & non-profit

Explore What We Do ↓ Start a Conversation

2007

Founded in Greenville, South Carolina

Years of collective HR experience

24/7/365

Guidance whenever employee issues arise

Kinds of expertise under one team

A Note From Our Team

What it looks like to work with us

The Hayes Approach wants to be your complete solution for all things Human Resources. We combine years of experience in traditional, time-honored HR practices with the latest in HR information systems, integrated payroll, and benefits administration. We know how to help you audit and map your current processes as well as maximize the use of technology. We will help you use your organizational strengths to improve efficiency, accuracy, and the employee experience while improving compliance and reducing risk. Our understanding of organizational design means maximum efficiency with a human touch.

We strive to become part of your team. We're always there to offer creative solutions and ensure your people get top-notch service. When employee issues crop up, we are there 24/7/365 to guide you through each step.

Engagements start with a comprehensive HR audit. The audit can stand on its own if what you want is a clear-eyed picture of where your HR function actually is, and some organizations do exactly that. Most pair it with ongoing support, because the audit is what tells us where to start. From there we co-create an HR strategic plan and step in as your HR function on retainer.

If this sounds like what your organization needs, we would like to talk.

Kindest regards,

The Hayes Approach Team

What We Do for Our Clients

Four kinds of expertise, one team

Full-service HR built for growing organizations — from day-to-day operations to the tough, high-stakes moments.

HR Experts

Full-service, full-cycle human resources for small businesses.

Organizational Experts

Executive coaching to improve organizational leadership effectiveness and workplace productivity.

Workplace Experts

Training programs on common workplace and leadership topics to make workplaces better and people more effective.

SWAT Team

Specialized Workplace Action Team — a highly skilled team to assist organizations of all sizes with 'sticky' issues.

Our Approach

Because everyone needs a H.E.R.O. in HR

Our framework covers the full employee lifecycle — and, like a bicycle, keeps compliance, strategy, and tactics all moving together.

Hire

Job Design + Hiring

Get the right people into the right seats.

Engage

Onboarding + Training

Set them up to contribute quickly and well.

Retain

Compensation + Benefits

Keep your best people energized and loyal.

Offboard

Performance + Separation

Manage transitions with dignity and compliance.

Handlebars — Legal Compliance

Keep it on the road. We steer you clear of risk.

Front Wheel — Strategic Direction

Aligned with your organizational goals.

Back Wheel — Tactical Power

The processes that make things go.

You've got a lot on your plate. Sometimes you just need someone to step in and save the day.

Our Engagement

A structured path, from onboarding to ongoing partnership

Every engagement begins with a comprehensive HR audit. That audit can be purchased on its own, but it is most often the front door to an ongoing partnership, because it is what tells us where to start.

The audit is followed by a collaborative HR strategic plan, and then transition into ongoing fractional HR support on retainer. Even during the audit and strategy phases, we remain fully available for guidance and issue-specific HR support as the audit runs "in the background."

Weeks 1–5 • Available standalone

Comprehensive HR Audit

We gather information across all key HR functions to assess current practices, identify compliance gaps, and highlight strengths — with minimal disruption to daily operations.

Policies and procedures
Employee files and documentation
Compliance with applicable laws & regulations
Existing systems and workflows
Job descriptions, compensation & org structure

Collaborative

HR Strategic Plan

Based on audit findings and current business needs, we co-create a practical, prioritized HR strategic plan.

Addresses foundational gaps
Maps forward-looking initiatives
Aligns people strategy with your business goals
Built around your culture, not a template

Ongoing

Fractional HR Support

A direct extension of your team — responsive guidance, managed HR functions, and scalable, compliant, people-centered practices on retainer.

Available even during audit & strategy
Immediate priorities + long-term growth
Embedded, not outsourced

Everything your people function needs

While completing the audit and strategic plan, we still provide full fractional HR partnership. Services include, but are not limited to — click any to see what it involves:

Performance management design & coaching▾

Review cycles, rating scales & evaluation criteria
Goal-setting frameworks tied to business objectives
Manager coaching on feedback and 1:1s

Employee relations & conflict resolution▾

Workplace investigations, handled discreetly
Mediating disputes between employees or teams
Corrective-action guidance & documentation

Hiring support & recruitment improvement▾

Job descriptions & interview scorecards
Sourcing strategy & structured interview process
Offer, negotiation & candidate-experience support

Onboarding & offboarding support▾

New-hire orientation & required paperwork
Structured 30/60/90-day onboarding plans
Exit interviews & clean offboarding checklists

Policy development & compliance monitoring▾

Employee handbook creation & updates
Federal, state & multi-state law tracking
Required postings & recordkeeping

Engagement & retention initiatives▾

Stay interviews & engagement surveys
Recognition & rewards programs
Turnover analysis with targeted action plans

Training & development guidance▾

Manager & leadership development
Harassment & compliance training
Career-path and skills-development planning

Compensation planning (exec & staff)▾

Market benchmarking & pay analysis
Pay-band & salary-structure design
Merit, incentive & bonus planning

Benefits administration & vendor support▾

Open enrollment planning & execution
Broker & carrier coordination
Employee questions & claims support

HR system support & optimization▾

HRIS selection, setup & migration
Workflow automation for routine HR tasks
Data cleanup & reporting dashboards

Payroll processingAdditional retainer fees▾

Accurate, on-time multi-state payroll runs
Tax filings & compliance
Garnishments, deductions, etc.

On-site support as neededIn-person▾

In-person investigations & sensitive conversations
On-location trainings & team meetings
Culture & leadership work face-to-face

The Final Deliverable

An evolving strategic HR partnership

Rather than a single product, our deliverable is an ongoing partnership. Key outputs include:

✓

HR Audit Report

A completed report with prioritized findings and recommendations.

✓

Collaborative HR Strategic Plan

Tailored to your current needs and long-term goals.

✓

Embedded Ongoing Support

Addresses both immediate priorities and broader organizational growth.

✓

Continuous Strategic Alignment

HR operations stay aligned with business strategy so your people systems scale with the business.

What Clients Say

A trusted extension of the team

“

They truly feel like an integrated part of our team, seamlessly supporting us in critical areas such as compliance, recruiting, onboarding, and employee retention. Their expertise and dedication have been invaluable in helping us build a strong and successful workforce.

Lamiesa Bonton

“

As owner of a small business, there are a TON of tasks related to the employee lifecycle that must be handled responsibly, professionally and legally. THA have proven to be a godsend for me. They have taken so many HR tasks off my plate, allowing me to focus on things I'm best at.

Training Director

“

We had the pleasure of working closely with The Hayes Approach for over 5 years. These changes greatly improved our onboarding and offboarding process, allowing us to focus more on our operations and revenue growth. We like to say THA has the 3 Big C's: Competent, Communicative and Caring.

Missy Nicholson

“

I've enjoyed working with THA and Brad. Even though he's out of state, he is incredibly responsive and continuously engaged with our staff. He's genuinely a part of our team, offering support and guidance that helps us strengthen our workforce.

Andrew Kurtz

“

We've been working with The Hayes Approach for over 5 years now, and the experience has been nothing short of excellent. The relationship we've built over the years feels more like a partnership than just a service provider.

Lo Martin

“

We have worked with THA for years and have always found them to be available when needed and to provide honest and valuable advice. I have recommended them to colleagues as a service provider and employer and would do so again.

HR Director

Ready to build a stronger organization?

Our goal is to meet the needs of you and your organization, whatever it takes. If you want to talk through what your HR function actually needs, or just get a straight answer on where you stand, reach out. We will tell you honestly whether we are the right fit.

Start a Conversation

No pressure and no obligation. We will walk you through the audit, what ongoing support looks like, and what it would cost for an organization your size.

Reach out by email or phone

We talk through your team, your pain points & your goals

We send a written proposal with firm pricing

Audit kicks off, usually within a few weeks

864-485-0933 • info@thehayesapproach.com

Meet The Team

bpdigital — Wed, 11 Sep 2024 20:11:12 +0000

The Hayes Approach • Meet the Team

Meet the Team

225+ years of collective HR experience — real people who get to know your business, not just your org chart.

Meet the Team ↓ Contact Us

Our Team

The people behind The Hayes Approach

Every engagement is staffed with a strategic HR lead who sets direction and handles the high-stakes calls, plus a tactical HR coordinator who keeps the day-to-day moving. Behind them sits the whole firm, pulled in as needed at no additional charge. Click any card to read the full bio.

Payroll, Specialty HR & Coordination

Beyond the Org Chart

Life at The Hayes Approach

We take our work seriously — not always ourselves. A few moments from team days, planning sessions, and time spent together outside the office.

What Clients Say

A trusted extension of the team

“

They truly feel like an integrated part of our team, seamlessly supporting us in compliance, recruiting, onboarding, and employee retention.

Client Partner

Distribution Company

“

They have taken so many HR tasks off my plate, allowing me to focus on things I'm best at. THA have proven to be a godsend for me.

Co-Founder & COO

Interior Design Firm

“

We like to say THA has the 3 Big C's: Competent, Communicative and Caring. They are a class act.

Missy Nicholson

VP Controller, Swafford Transport & Warehouse

Contact Us

bpdigital — Wed, 11 Sep 2024 19:30:11 +0000

The Hayes Approach

Get In Touch

Need help with an HR project, or have questions? We're here to provide expert guidance and support tailored to your business — fractional and tailored HR solutions built for founder-led, family-owned, and non-profit organizations.

Email Us Call 864-485-0933

Contact Information

Ready to help your business

Reach out today — we'll point you to the right person and the right next step.

Address

1443 S. Batesville Rd.
Greer, SC 29650

Phone

864-485-0933

info@thehayesapproach.com

Let's Connect

Ready To Help Your Business

Need help with an HR project or have questions? We're here to provide expert guidance and support tailored to your business needs. Reach out today!

About Us

bpdigital — Wed, 11 Sep 2024 17:36:20 +0000

The Hayes Approach • Est. 2007

About Us

Fractional and tailored HR solutions for founder-led, family-owned, and non-profit businesses — delivered by a team that gets to know your business, not just your org chart.

Our Culture ↓ Meet the Team

About The Hayes Approach

Fractional & tailored HR solutions

The Hayes Approach provides fractional and tailored HR solutions to help founder-led, family-owned and non-profit businesses do their best work. Based in Greenville, South Carolina, we specialize in outsourced HR services, business coaching, and leadership development to streamline HR processes and enhance productivity — bringing our offerings to businesses nationwide, including those with international operations.

Who We Are • Est. 2007

Transforming the world by transforming the workplace.

Our Mission

To transform the world by transforming the workplace.

Our Vision

A world where people are doing what they were created to do, in companies succeeding beyond their wildest dreams.

Every person was created to be successful. The biggest competitive advantage any organization has is the unique set of individuals and skills employed at any given time. When these are aligned, the workplace flows, productivity (and profits!) increases, and growth happens. Our job is to help every client be successful by aligning their people with their organization. As a thought leader in the HR space, we work with organizations — especially those that are founder-led and/or family-owned — and when employee issues crop up, we are there 24/7/365 to guide you through each step.

Our Culture

Culture we live, not just preach

Collaboration

Teamwork is a cornerstone of our culture. Every voice sits at the table, decisions get stronger from diverse perspectives, and professional growth happens naturally through peer learning.

A Human-First Workplace

We believe life comes at you in seasons, so we built a workplace to match — Summer Fridays, amenities for parents, and flexible communication norms that treat employees as whole people, not just job titles.

Industry Impact

By modeling the workplace practices we recommend to our clients, we help raise the bar for HR across the Upstate and beyond — creating a positive multiplier effect.

“Employers should recognize life comes at you in seasons.”

Leslie built The Hayes Approach to be exactly that — a “life- and people-affirming” workplace, in her own words.

— Leslie Hayes, Founder & President

As featured in “Getting It Right: The Hayes Approach” — Generational Performance Solutions, January 2025.

Awards, Recognition & Certifications

Proud of the work, and proud of the recognition

2024 SC Women in Business

Founder & President Leslie Hayes received the 2024 SC Women in Business award for her exceptional hard work and dedication.

2024 SC Best in Women-Owned Businesses

The Hayes Approach was honored as a Silver-level recipient in the 2024 SC Best in Women-Owned Businesses.

GHSRM HR Professional of the Year

Leslie Hayes was named the GHSRM HR Professional of the Year in 2020.

Small Business of the Month

Recognized by the Greenville Chamber of Commerce as Small Business of the Month in June 2018.

Join The Coach’s Road

bpdigital — Tue, 11 Jun 2024 13:33:09 +0000

Empower Your Career with The Coach's Road™

PREPARE FOR YOUR REGISTERED CORPORATE COACH™ (RCC™) CREDENTIAL THROUGH THA!

Personalized Advising

Develop your coaching mindset and learn how to leverage your personal strengths to enhance your coaching practice.

Credentials to back up Your Practice

Come away with DISC certification And preparation to take the Registered Corporate Coach™ (RCC™) certification exam.

Ongoing Professional Development

Connect with your business coaching peer group in monthly calls for a year after your program ends!

Why Choose The Coach's Road™?

You have the skills and drive to coach others and you’re ready to take your coaching to the next level. You value your integrity and reputation as a business coaching professional and want the credentials that reflect it.

You need your RCC™ credential, and THA is there for you. Currently, THA’s coaching certification program, The Coach’s Road™, is accredited by the Worldwide Association of Business Coaches™ to prepare you to achieve this credential.

Completing The Coach’s Road™ will strengthen your skills, grow your coaching toolkit, provide you with professional network of coaches and dramatically enhance your credibility through certification to make you stand out to your clients. This program works whether you coach inside your company or in the general public, serving individuals and teams seeking career, business or vocational growth and transformation as well as conflict resolution and guidance.

Learn the theory behind coaching techniques, establish yourself as an expert in DISC assessment, and perfect your coaching practice while attaining certification and establishing a professional network.

We are a WABC Accredited (Level 1 – RCC)^™ Program

Our WABC Accredited (Level 1 – RCC)^™ mark means our program delivers the highest quality business coaching training in the world. To achieve this distinction, we participate in rigorous independent assessment and ongoing re-evaluation, designed exclusively for business coaching programs, to ensure we continue to offer high quality, evidence-based training rooted in real-world organizational and business needs.Our graduates are eligible to receive the Registered Corporate Coach^™ (RCC^™) credential and become members of the Worldwide Association of Business Coaches^™ (WABC^™), the leading global association committed to driving business coaching excellence with robust, evidence-based practices.

Develop your Growth Mindset

Join us! Our next cohort begins in February 2027. For more information, fill out the form below.

Sign-Up Below to Join

Testimonials

Taking the TCR course helped me combine my experience and education with reliable tools, so that I can better help employees and clients improve self-awareness to reach their goals and get results.

I recommend The Coach's Road certification if you are looking for a program dedicated to increasing human performance. It's grounded in coaching best practices and accredited with the WABC. There is not a day that goes by that I don't reflect back on the lessons I've learned whether it be for my growth or the growth of my clients. Leslie and team lead with genuine heart and enthusiasm to ensure you walk away with an engaging experience and a Registered Corporate Coaching and DISC Certification badge. It's been life changing for me and my practice.

The Coach's Road is a highly informative and interactive experience. I have known Leslie for many years and am consistently amazed at the depth of her knowledge and ability to convey her experience in a meaningful way. The complex ideas taught during this course are broken down in a way that the learner can easily digest and put into practice. I just can't say enough good things about the level of commitment and dedication that Leslie gives each of her students throughout The Coach's Road course.

I obtained my coaching certificate with the Hayes Approach and am now a Certified Business Coach, WABC Affiliate Mamber and TTI Success Insights DiSC certified! Leslie's certification program is a great program and she gets your prepared to become a coach thru a combination on sessions and hands on coaching. She offers a virtual session which makes it convient for anyone to take advantage of the program. Highly recommend if you're looking to become a business coach and learn in a safe, productive environment.

Join The Coach's Road™
On Social Media

Contact Us

1443 S Batesville Rd.

Greer, SC 29650

864-485-0933

The Coach's Road™ is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.

Website developed by Wilson Digital

Services

bpdigital — Tue, 11 Jun 2024 13:22:09 +0000

Comprehensive HR and Leadership Solutions for Business Success

Our Services

The Hayes Approach

Complete fractional HR solutions, from compliance to employee management, allowing businesses to focus on growth.

The Hayes Advantage

Custom coaching for leaders to improve strategic focus, communication, and productivity, with high ROI.

The Hayes Academy

Certification program to train professionals as business coaches enhancing leadership development capabilities.

Let's Connect

Ready To Help Your Business

Need help with an HR project or have questions? We're here to provide expert guidance and support tailored to your business needs. Reach out today!